PawPurrfect
Booking, provider checks, payouts and cancellations moved into one workflow the PawPurrfect team runs every day, including the awkward multi-service refunds that used to become disputes.
What was slow, manual, or holding them back
Pet parents needed to book a groomer, walker, trainer or vet, and the team needed to check providers, take payment and handle cancellations. The happy path worked. A booking with two services, cancelled after one had already been done, had no clean way to refund the unfinished part and still pay the provider. Each of those cases would have landed as a manual dispute.
The workflows that went into daily use
- A booking workflow for service discovery, slots and ratings
- Provider onboarding with document checks
- Payments, payouts and cancellations that reconcile, including partial refunds
- An operations console so the team runs the day without an engineer on staff
0 payment disputes from those split bookings
PawPurrfect launched with bookings and payments working end to end. The team handles daily operations from the console. New service categories and cancellation windows are requests, not engineering projects.
“Neolen's team provided us with exceptional support for our business. Their quick response times and technical expertise made all the difference for us. Highly recommend!”
Mrunalini Khusape
PawPurrfect
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